Already a client? Start here.
A question about your policy, a claim you're not sure how to start, a new phone number, a new baby. Tell us what you need and we'll point you to the right channel, whether that's us or the provider. That goes for FWD insurance and takaful, Principal unit trusts, and wills with Rockwills or Createwills.
What do you need help with?
Pick the closest one. You can explain the rest in your message.
Policy and payments
Where to check your policy details or payment dates, and how to ask for a change.
Claims guidance
Which claims process applies to you, what the provider may ask for and what happens next.
Updating your details
New phone number or a new address? We'll explain the provider's process for updating it.
A review of your plan
Married, had a baby, changed jobs or bought a house? It's a good time to look again.
Feedback or a concern
Something didn't go the way it should? Tell us what happened so the right person can follow up.
How we help.
We can explain the service route in Bahasa Malaysia or English, help you gather the documents the provider may ask for and keep you posted on what we know. You won't have to work it out on your own.
Each provider handles changes and claims under its own terms, and we'll stay with you through every step.
Common questions.
Can you help me with a claim?
Yes. We'll explain the process, help you get the paperwork right first time and stay with you through the claim.
How do I send my documents?
Start with a short message here. If documents are needed, we'll point you to the provider's own secure process.
What if I don't know who my advisor is?
That's fine. You don't need your advisor's name. Describe what you need and we'll take it from there.
What if it's urgent?
Go to your doctor or hospital first. For the admission itself, FWD's hotline is the quickest route. Then message us and we'll help with everything after.
Send us your question.
A few words are enough. Please leave out medical records, your IC number and payment details. You can also WhatsApp us on +60 11-1111 1692.
Prefer to talk directly?
- +60 11-1111 1692
- Office
- 18th Floor, Menara Liberty, 1008 Jalan Sultan Ismail, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
What would you like to look after?
Has life changed lately?
A new baby, a new home or a new job can change what you need. See what we do across insurance, unit trusts and wills, or book a free 30-minute review.